Common purchase queries answered
Orders and Shipping
For in-stock goods, your order will be dispatched within 1 business day.
Special order / backorder goods usually take approximately 1 week to get to us. We process and dispatch your order within 1 business day of receiving the goods.
Made to order goods (Eg: Australian made vanities) usually have lead times to us of around 4 – 8 weeks (depending on supplier). We process and dispatch your order within 1 business day of receiving the goods.
For retail customers, simply click on the “Sign In / Up” section in the header and fill in the “Create a shop account” details.
Trade customers can click on the same section and then click on “Create a trade account”, or click on the “Trade” tab, then fill in your details. Trade accounts must be approved by ABK Supplies.
Once approved, you will receive login details to view the trade area.
Please note that trade accounts are for a building / plumbing / specifier company only. Proof of your business details may be requested prior to approving a trade login.
Email us prior to the dispatch of your order and we can amend the delivery details.
As stocked goods are usually dispatched within 1 business day, if a change of delivery address is required, please notify us by email withing 12 hours of placing your order.
Once goods are dispatched, we can’t change the delivery details.
For Adelaide Metro deliveries, we have our own delivery service. You will receive a call when your goods are ready for dispatch, and a delivery time is arranged.
For Regional / Interstate deliveries, we will send you tracking details to your email address, once the goods have been booked with courier for collection.
We don’t store any credit card details at all. All credit card transactions are processed by Stripe Payment Gateway. Stripe has PCI DSS Level 1 certification. Stripe transactions are secured: All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
ABK Supplies’ website is also secured using SSL, with strong 256-bit encryption.
If you need to swap an item
Returns and Exchanges
Our returns policy can be found in the footer of our website.
In-stock items may be returned by sending us an email to get a Return Authorisation (RA). Once an RA is approved, package the goods appropriately and send back to us. Goods must arrive to us in new / not damaged / resalable condition and all packaging intact. We will check goods and process once goods arrive to us.
Non-stocked / special order items are not returnable. If a supplier does approve a return, restocking fees and freight back to supplier warehouse is payable. These charges are deducted from any refunds.
Custom made goods are not returnable. Examples: Australian made vanities, shaving cabinets, tall-boys or mirrors, spa baths, Nood Co concrete basins, custom made coloured tapware, showers and accessories from Ram Tapware. Please email us for clarification if you’re not sure about your ordered goods.
Unfortunately, commercial / project quantity orders can’t be returned.
Please email us details within 24 hours of receiving your order. We will investigate and rectify the issue for you. Alternatively, you can call us on 08 7006 5181 to discuss the issue.
Please check the goods and email us details and pictures of the damaged goods within 24 hours of receiving your order. We will investigate and rectify the issue for you.
ABK Supplies (or our suppliers) is not liable for damages that occur during or after installation. Please check all goods when they arrive to you.
Manufacturing defects are handled by the manufacturer or our suppliers. These are covered by manufacturer warranties. Please check goods, as once installed, you accept the condition of the supplied goods.
You can call us on 08 7006 5181, email us or fill in a contact form on our website. One of our service experts will get back to you promptly.
Email or call us prior to the dispatch of your order and we can amend the delivery details.
As stocked goods are usually dispatched within 1 business day, if a change of delivery address is required, please notify us by email withing 12 hours of placing your order.
Once goods are dispatched, we can’t change the delivery details. We can contact the courier company to attempt to redirect the goods. It is up to the courier company’s discretion if they can change the delivery address. There may be additional charges for this.
For goods that are in-stock and have not been dispatched: No problem. We can cancel the order.
For goods that are ordered from supplier: If the goods have not been picked and packed by supplier, we can cancel the order.
If supplier has already packed the order, a restocking fee may be charged by supplier.
If the goods have been dispatched by supplier, a restocking fee is charged by supplier and freight back to supplier’s warehouse is payable. The restocking fee and freight charge will be taken out from your refund.
Special order items (Custom vanities, mirror cabinets, tallboys / spa baths etc) are not able to be cancelled / changed once the production process has commenced (usually within 12 hours of us placing order with supplier).
You sure can. If we don’t have an item in stock, you are still able to order the goods. We will place the order with our suppliers and dispatch to you once it arrives to our warehouse.
Lead times apply for goods that need to be ordered in. Most of our suppliers can get goods to us within 1-2 weeks.
We can check availability with our suppliers prior to you placing the order. Simply send us an email with a list of products that you require. We will email you back with a response from our suppliers.